Four out of five outsourcing deals will be renegotiated during the lifetime of the contract, because many deals have been too focused on cutting costs. A survey of 200 European executives by analyst ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Some 55% of banks expect operational risk to grow, up from 43% ...

NASHVILLE — In audits released last week, state Comptroller Justin Wilson’s staff has found shortcomings in the state’s outsourcing efforts and in operations of the state Alcoholic Beverage Commission ...

In his February 24 address to Congress, our bright, forward-looking, globally-admired president said at least one thing that was dim, backward, and globally lamented. “We will restore a sense of ...

The term “Outsourcing” became part of business lexicon during the 1980s. Prestigious consultants such as Boston Consulting Group insisted that not outsourcing offshore was tantamount to missing out on ...

I’m a call center auditor at AT&T in Bothell, and every day I review thousands of customer interactions all over the country. I’ve been with the company for almost four years and love my job, but the ...

As we all know, corporate America should be emulated in everything, from its amoral drive for profit to its reckless endangerment of the environment. I recently realized that privatization is just the ...

In today's uncertain economic environment, government agencies face increasing pressure to reduce costs and increase efficiencies by outsourcing various functions, processes and operations, ...

Most respondents said outsourcing is good for the world economy and bad for the United States A recent Opinion Research poll leaves no question that outsourcing — particularly offshoring — suffers ...

Wondering why your IT outsourcing deals fail to deliver more than standard cost cutting or basic service-level metrics? It’s the talent, stupid. That’s the conclusion made by HfS Research CEO Phil ...