A 15-year champion of consumer affairs, Yvette leads on telecoms content at Which?, helping consumers navigate the market and exposing bad practice. Shell Energy Broadband has announced that its ...

ISP Shell Energy has generated the most amount of complaints to UK comms regulator Ofcom of all the major broadband providers, mainly due by faults and service issues. UK comms regulator Ofcom’s ...

Shell Energy generated the most complaints about home broadband in the final three months of last year, new figures show. Regulator Ofcom said the company had generated 15 complaints for every 100,000 ...

Shell Energy broadband customers who joined the provider or renewed their contract before this year will see their prices hiked from 1 September. All home phone users will also see the cost of calls ...

Customers complained nearly twice as much about their broadband from TalkTalk and Shell Energy, new figures show. Communications regulator Ofcom said that it had been sent 17 complaints for every ...

Hundreds of thousands of Shell Energy customers will see broadband and home phone price hikes of up to £36 a year in January – but you can leave your contract penalty-free if you're affected. The ...

Shell Energy generated the most complaints about home broadband in the final three months of last year, new figures show. Regulator Ofcom said the company had generated 15 complaints for every 100,000 ...