Hospitality staff play a key role in keeping guests safe during emergencies. In the U.S., sudden cardiac arrest causes about 220,000 deaths each year, with nearly 10,000 happening at workplaces, ...

Travellers are no longer impressed only by luxury amenities or scenic views - they crave authentic human connection, intuitive service, and memorable moments. Yet these experiences don’t happen by ...

A hospitality workforce training program run by Saunders College of Business at Rochester Institute of Technology is responding both to the needs of underserved immigrants and refugees seeking ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

Andrea Ferrara joined the Embassy Suites by Hilton Monterey Bay Seaside in 2009. She viewed her new front desk job as a temporary post-college stop, but six months later, the hotel offered her a group ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

The International Rescue Committee (IRC) in Silver Spring is one of five IRC offices piloting Hospitality Link, a job training program. Participants learn widely usable soft skills, explore career ...

The Hospitality Workforce Training Program for Refugees and Immigrants helps immigrants and refugees develop workforce skills in hospitality. The program will offer this underserved population ...