In the ever-evolving world of customer service, businesses are constantly seeking innovative ways to enhance the customer experience. One technology that is revolutionizing the field is the use of ...

As companies navigate the complexities of remote work, shifting market demands, and unprecedented challenges, acknowledging the dedication and contributions of employees has taken on renewed ...

Forbes contributors publish independent expert analyses and insights. I write about modern leaders who lead teams to great results. This article is more than 4 years old. As organizations responded to ...

Payal A.Malkani evaluates the value of recognition of an employees efforts. Globalization has drastically altered most of the functions of the organization and HRD is not an exception. One of the most ...

As the holidays grow near and the shopping lists grow more pressing, virtual assistants have become the talk of the tech world. From the advanced artificial intelligence at work in our new phones to ...

We asked industry experts to share an example of how their company encourages employee recognition—and how this has impacted their team’s morale. Discover innovative approaches, from ...

Employees want to be more than proverbial cogs in the machine. While they expect fair wages and benefits in exchange for their output, talents, and services, they also desire to be regarded as more ...