Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Mobile payment, bus card, electronic key… The application of NFC, while bringing convenience, has also nurtured a new type of fraud scam — using near-field technology that allows data exchange within ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Paul Brown explains how storytelling helps F&I managers improve engagement, product acceptance, and profitability by ...

In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers ...

The fastest-scaling organizations win by keeping their processes simple, consistent, and focused on what drives revenue.

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

Private content infrastructure player resets its customer base, launches AI CMS, and shows how premium syndication drives ...

Purpose and values are the foundation to lasting loyalty. By consistently leading with your core, staying connected to your ...

Visakhapatnam Airport recorded remarkable achievements in multiple segmentsA major infrastructure transformation was achieved ...