Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with ...

If the leaders of telecommunications companies don’t prioritize innovation in 2026, they risk losing market share.

Andrea Wardwell and her husband planned to spend the holidays in their new vacation home on Sebago Lake but were running low ...

Data shows a majority of entrepreneurs plan to increase headcounts next year, and invest more in salary and benefit budgets.

Americans are now getting about 2.5 billion robocalls every month, according to YouMail (7), so being careful is your best ...

Smart Communications Inc. has recognized six employees for innovative solutions aimed at improving customer service efficiency through its inaugural “Hack the Bottleneck” internal innovation challenge ...

The FTC announced the settlement last week, in a press release alleging that Instacart “engaged in numerous unlawful tactics that harmed shoppers and raised the cost of grocery shopping for ...

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that mortgage-based calamity.

A suspected cyberattack has knocked France’s national postal service and its banking arm offline during the busy Christmas season.

Several automakers are recalling certain models because they may pose a potential safety risk to owners, according to the ...