Zapier reports that enterprise AI enhances efficiency in large companies, but implementing it requires strategic planning and ...

Discover the role of bailees, their responsibilities, and real-world examples like dry cleaners and valet services.

Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

We had a fantastic experience…” “A terrific job replacing our carpeting…” “They really go the extra mile.” With these kinds of reviews, ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

The Customer Service Department inside Flint City Hall is closing to the public on Wednesday, Dec. 17, to allow employees to complete internal updates and service coordination.

Smart Communications Inc. has recognized six employees for innovative solutions aimed at improving customer service efficiency through its inaugural “Hack the Bottleneck” internal innovation challenge ...

The FTC announced the settlement last week, in a press release alleging that Instacart “engaged in numerous unlawful tactics that harmed shoppers and raised the cost of grocery shopping for ...

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that mortgage-based calamity.