Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

The GMA program will stop accepting new applications on March 31, 2026, at 11:59 p.m. All application packages must be complete and fully submitted through the Georgia Mortgage Assistance application ...

Professor Watson announces the opening of enrollment for the next session of Ethics in the Workplace, a specialized course ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

Abstract: Banking Contact Center is a service that bank customers can use to contact someone who represents the bank. Customers can use this service for reporting banking and complaints. One of the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Abstract: Customers are becoming more concerned about the QoS (Quality of Service) that businesses can give them in today’s modern world. Because the services offered by many vendors are not very ...

Salesforce says it revoked refresh tokens linked to Gainsight-published applications while investigating a new wave of data theft attacks targeting customers. The cloud-based software company noted ...

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